Customer Testimonials | Lance Buick GMC in Mansfield, Massachusetts

Our salesman was Bill Pascucci. After seeing the car on Lance's website, prompted by receiving an email, I sent an email voicing my interest. Shortly after this, Bill contacted me and we set up an appointment to talk about the car and take a test drive. We were sold after seeing the quality of the car and the care taken to present the car in a clean state. When we decided to purchase the car, Bill sat down with us, completing most of the paperwork and then instructing us in all the aspects and pluses of the car. He spent a great deal of time with us showing us how to use the many "buttons" controlling every aspect of the computer programming involved with the control panel(s). He did not rush us and made sure we understood everything he had demonstrated for us. I must admit many of the controls were somewhat intimidating to us. Bill also invited us back anytime we had further questions or needed something explained again. It shows that Bill and Lance was pleased that we returned to them for a newer car and respected us as returning customers. A fantastic experience all around. The bottom line is that Bill and Lance Buick treated us and respected us as consumers and returning customers. This was a great experience in purchasing our car. We plan to come back to Lance for all our service needs. This is a certified pre-owned automobile..

Tom and Lucy Erhard

Thanks so much for the great new (to me) car. It was a wonderful experience purchasing a car from your dealership.

Best,
Chrissie Angelini
Foxboro MA
2/1/2012

For many years we have relied on Lance (formerly Vicino) for all our driving needs. Because of a super service department, and great sales staff, we continue to purchase and service our vehicles here. Most recent purchase (2011 GMC Terrain). The vehicle was properly prepped, and Jeremy spent as much time as needed explaining the functions and features. He has also been available for any followup questions and we always feel welcome in the showroom. And we look forward to the same great service we have always relied on. Thanks, guys!

Georgia P in Foxborough

Good afternoon Gerry.

I am writing to share with you the latest experience I had purchasing a new truck at your dealership over the past week. I did do some shopping around at other dealerships, but knew without a doubt that I would be purchase at Lance. At these other dealerships, I was not treated well because I was a “woman” buying a “truck”. I need this truck to pull my horse trailer and have done extensive research to make sure I was getting what I needed to do the job safely, so I went in knowing exactly what I needed. Most of the sales people would talk to my husband not me and would not even let me test-drive the vehicles. I left each dealership feeling very frustrated.

The minute I walked into Lance, I was greeted by Nyaten (who I bought my Pontiac Vibe from in December of 2009). He listened to what I needed and what I wanted to purchase, never making me feel like a “silly girl” wanted to purchase a truck. Nyaten made purchasing this truck such a pleasure and I got exactly what wanted and needed.

Stew was also very helpful in this process. I went into this buying process thinking I could only afford to buy used. Stew and Nyaten took the time to show me some new trucks and the different packages that I could get and made me realize that buy a new truck was a better option (with NO PRESSURE!!!). They both worked hard to find me a truck that suited my needs and I could not be happier with my new truck.

In addition, I cannot leave out Geoff in this process. He was very helpful in getting my financing done with very little effort or stress from me. He also got me a rebate on the existing warranty that I purchased for the Vibe, which was great and something that I did not think was possible to do.

The Service Department is also awesome. They provided wonderful service on my Vibe and I know I will have the same experience with the Sierra.

You truly have the best staff at Lance and I just wanted to share this with you.

Thank you.
Julie Savard-Vantran

Very impressed with the total experience of buying my car from Lance and look forward to recommending to my friends the Buick Regal and purchasing from Lance. The Sales Rep Jeremy, GM Stew, Finance Geoff and the owner thanking me for the purchase, completely satisfied. I have purchased 1 Honda and 5 Toyotas over the past years. The Buick Regal 5 speed manual trans is the American car that I have been waiting for. I commute 125 miles per day 3 days per week, look forward to it now. I like to service my vehicles where I have purchased them so the warranty to service at Lance is frosting on the cake

Sincerely,
Paul Taylor , Quincy MA

I would like to take this opportunity to let you know how pleased I was with the fine customer service and personal attention that I received from Brian Otasevic, Salesman, at Lance Buick Pontiac GMC.

The minute I walked into the Dealership, I knew that I was in the right place. Upon my arrival, Brian greeted me cordially and asked me which type of car I was looking for. Since I had done my homework ahead of time, I knew exactly what I wanted. After listening, he took me over to a car and immediately began explaining all features that it had. Not only was it a great way to acquaint me with the vehicle, but it also got me oriented with it before I drove it. Doing that beforehand was wise, so that during the test drive, I could give my full attention to the feel and comfort of the car. Whenever I asked a question, Brian was very knowledgeable and provided me with all the answers that I needed. We went through this process with three different cars.

Once I found the one that I wanted, I was quite pleased that the "back-and-forth” routine between the salesman and the customer was kept to a minimum. We were able to settle on a price, along with a few added benefits, in just a short time. In early April, I happily purchased a Buick Lucerne.

Stew Abramson, the General Manager, was very nice to me when I spoke to him on the phone, as well as in person. Geoffrey Fales, the Business Manager, was thorough in seeing to it that I understood the transactions and had copies of all the necessary documents.

Brian Otasevic surely gets my vote as a “tip-top” salesman! It is so rare these days to find someone who is personable, courteous and listens to the client. What a pleasure it was to purchase my car from him! Brian made sure that every detail was taken care of, from the time I met him, through the day that I picked up the car. He even had it on display in the Showroom, front and center, when I arrived. That was quite impressive! Brian also treated me to a large cup of Dunkin’ Donuts coffee. What else could I ask for?

I spent the previous two weekends looking for a car at various dealerships on Route 1 and Route 44. However, not one of them compared to the Customer Service that I received at Lance Buick GMC. I certainly would recommend the Dealership to anyone who is shopping for a vehicle. I am pleased to say that I am truly a satisfied customer.

Sincerely,
Lynne M. Kwarcinski

"After 11 years of owning a Chevy Suburban we decided that we would “downsize” to a Acadia. In addition to spending a considerable amount of time researching our new purchase, we also visited 4 dealers to get the best price. Finding a great deal on our Acadia was our first priority, but that priority quickly turned into finding a trustworthy dealer to purchase our car from. After meeting Jeremy, our salesman, we quickly knew this is where we would buy our car, Lance GMC. Lance exceeded our expectations in every category, down to the smallest detail. Even after driving the car off the lot, Jeremy was there to walk us through programming features. Not only are we thrilled with our new Acadia we were thrilled that we had such a great experience with Lance GMC and Jeremy!"

Rob and Maria Wilson

Easton, MA

"We recently bought a GMC Acadia from Lance GMC. We are extremely happy with our new SUV. For the last 8 years, we owned a mini van and were looking for a new car that had the same space but was not a van. The Acadia has exceeded our expectations. The vehicle is extremely roomy and has a good size cargo area with the 3^rd row up. The kids can move around freely without having to hop over the seats. We were also very happy with the exceptional service that we received from Lance and in particular from our sales associate Jeremy. Jeremy answered all of our questions and he worked with us to find the right vehicle. Jeremy continues to be available to us since the purchase for questions and comments. We would highly recommend the Acadia and Lance GMC to any family in the market for a new vehicle."

Thank you,

Hugh and Christine Deery

Walpole

" I just wanted to let you know how pleased my husband and I were to do business with you.Everyone was so helpful to make our deal for buying a pre-owned car.The car is in such great shape our friends thought we bought a new one,our pre-owned Buick will give us the feeling as if we did buy a new and if I know anyone looking for a good pre-owned car or new for that matter I would sure to be glad to recommend Lance Buick Pontiac GMC. Thanks so much. PS Thanks for the patience as well."

''I have been a customer of Lance Buick Pontiac GMC for over 15 Years.Within those years I have purchased over 30 cars.The Dealership is a top notch operation and very professionally run. I would not purchase a GM car from an other Dealership and will strongly recommend to anyone to do business with Lance''

-Al Germoni

"Often times in our busy schedule we don't take the time to say thanks, but I want to take the time to say thank you.
I just purchased a car in December,in which I am extremely happy with.My salesperson took the time and explained to me all about the car and it's many features.On this sale I know that my salesperson was doing his job,but I would like to take this opportunity to say there are salespeople who sell and then there are salespeople who sell and care".

Again Thank you,

Karen Connell
Paul Connell

Jeremy,
I would like to take the time to Thank You and all the staff at Lance Buick, Mansfield for making the experience of purchasing my 17 year old Daughter her first car. From the very moment we walked into the lot and she picked the car she wanted right up til the day we drove off the lot with her new car, You and all the staff were exceptional. You've made a situation that is expected to be stressful and nerve wracking into an Experience I will cherish for the rest of my life. The staff at Lance Buick were always pleasant and available for any questions not only for myself but for my wife and daughter. I never felt pressured or rushed into making a decision. My daughter had a particular vehicle in mind and knew what she wanted and we found that vehicle and more by coming to Lance Buick Mansfield. I will most likely help my Daughter to purchase a few more vehicles in her life time but there will always be only the 1st Car, and I couldn't imagine haven bought her 1st car anywhere else than Lance Buick Mansfield. I Thank You and all your staff from the bottom of my heart, for making the experience an amazing one.

David A Moll
Bellingham, Ma.

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